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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dacia Coleman

Dacia Coleman

July 29, 2026

5  out of  5
rating by Dacia Coleman
"Lynnette has been incredibly helpful and understanding throughout the entire process. She took the time to thoroughly explain how the policy works and made sure I understood all of the great benefits it offers. Her patience, professionalism, and knowledge made the experience easy and stress-free. I truly appreciate her excellent customer service!"
We responded:
"Thank you so much for your wonderful review, Dacia! We’re thrilled to hear Lynnette was incredibly helpful and patient throughout the process, explaining everything clearly and making it stress-free. We truly appreciate your kind words and your trust."
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Nicholas Dennis

July 29, 2026

5  out of  5
rating by Nicholas Dennis
"Lynnette is awesome and goes above and beyond what you would normally receive in service! She was Beyond great and helping me get quoted for my insurance"
We responded:
"Thank you, Nicholas, for the fantastic review! We’re so glad Lynnette went above and beyond to help you get your insurance quote. We truly appreciate your support!"
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Isaac Drummond

July 29, 2026

5  out of  5
rating by Isaac Drummond
"Dealing with insurance companies can often be very difficult, but I’ve used Joan heintz State Farm location for years now and they always been a pleasure to work with. They are friendly and always helpful, especially Lynnette. I will continue to stay in business with them."
We responded:
"Thank you, Isaac, for the great review and for trusting Joan Heintz State Farm for years! We’re happy to hear you found a great price and that our team—especially Lynnette—has been friendly and helpful. We truly appreciate your business and look forward to continuing to help you with your vehicle and renter’s insurance."
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Steve Lewis

July 8, 2026

5  out of  5
rating by Steve Lewis
"Always responsive to emails or calls."
We responded:
"Hi Steve—thank you for the 5-star review! We really appreciate your feedback and are glad we could be responsive whenever you needed us. If you ever have questions about your motorcycle or vehicle insurance, we’re here to help."
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Omaria Dawkins

July 6, 2026

5  out of  5
rating by Omaria Dawkins
"Mrs. Lynette is fantastic! She came through as an angel for my family and I! So grateful for her! The compassion she has to help families is emasculate. She never gave up on me."
We responded:
"Hi Omaria—thank you so much for your kind 5-star review. We’re truly grateful you took the time to share your experience. We’re happy to hear Mrs. Lynette was able to help your family and never gave up on you. Your appreciation means a lot to us, and we’re always here if you need anything with your vehicle insurance."
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Missy Miller

July 3, 2026

5  out of  5
rating by Missy Miller
"Lynette was super helpful, and answered all my questions. She was able to help me with combining policies to get the most economical pricing."
We responded:
"Hi Missy—thank you for the 5-star review! We’re glad Lynette was able to help you with your questions and make combining policies easy to get the most economical pricing. If you ever need anything with your motorcycle or property insurance, we’re here for you."
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Kristi Caskey

June 30, 2026

5  out of  5
rating by Kristi Caskey
"Amazing team that came to my rescue last month when I switched states. Complex issues and deadline was handled like a boss! Love my State Farm team! Thank you all for making it happen and being my heroes!"
We responded:
"Hi Kristi—thank you for the wonderful review! We’re so glad we could help when you switched states, especially with the complex issues and tight deadline. Our team is honored to have been able to make it happen for you. We truly appreciate your trust in our State Farm team!"
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Connie Pence

June 26, 2026

5  out of  5
rating by Connie Pence
"Very friendly team!! They are always very helpful and informative when I call in to discuss our policies. Lynnette is great and was able to assist me with adding a new policy for us and provided all the details. Always have a great experience with this team. Thank you!!"
We responded:
"Hi Connie—thank you so much for the wonderful review! We’re glad to hear you’ve had a great experience and that Lynnette and the team were able to help you add your new policy with all the details you needed. We truly appreciate your kind words and look forward to assisting you again whenever you need us."
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Heather Kalea

June 20, 2026

5  out of  5
rating by Heather Kalea
"Lynette has been extremely helpful and patient. She reached out to inform me about recent policy updates and has been proactive in assisting me. This level of service is unlike anything I've experienced from an insurance company before. Thank you for your commitment to your customers and to me."
We responded:
"Thank you so much, Heather! We truly appreciate your kind words and your feedback. I’m glad Lynette was able to keep you informed about the recent policy updates and support you throughout the process with patience and care. Your trust means a lot to us—thank you again for choosing our team."
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Taquanya

June 4, 2026

5  out of  5
rating by Taquanya
"I had a very stressful situation regarding my insurance policy and an accident, and Makala was incredibly helpful throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and let me know exactly what information I needed to send. She handled everything in a timely manner and was professional, patient, and understanding from start to finish.

Customer service like hers is hard to find, and I truly appreciate the care and attention she gave my situation. Thank you, Makala, for making a difficult experience much easier to navigate!"
We responded:
"Thank you, Taquanya, for sharing your experience! We’re so glad Makala was able to provide the clear communication, patience, and support you needed during such a stressful situation. We truly appreciate your kind words and your trust in us for your vehicle insurance needs."
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Gemma Palmero

June 3, 2026

5  out of  5
rating by Gemma Palmero
"Amazing customer service .. Haven is an outstanding agent who gave professional care with attention to detail."
We responded:
"Thank you so much, Gemma! We’re thrilled to hear you had an amazing experience. Haven will be delighted to know their professionalism and attention to detail made such a positive impression. We truly appreciate your kind words!"
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Jill Mursewick

May 20, 2026

5  out of  5
rating by Jill Mursewick
"I worked with Lynnette at Joan Heintz Insurance Agency today and she was very professional and friendly. Not only did she take less time than other quotes I received, she saved me money! I’m new to State Farm and so happy to be with someone who I could talk to who treated me with honor and respect. I no longer will dread having to talk to my Auto and Home insurance company!"
We responded:
"Thank you so much for your kind words, Jill! We're thrilled to hear that Lynnette provided you with professional and friendly service while saving you time and money. It's wonderful to know you feel respected and comfortable working with us. We look forward to supporting you with your Auto and Home insurance needs!"
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J & S Lutz

April 30, 2026

5  out of  5
rating by J & S Lutz
"Lynnette was extremely helpful and we were so pleased to save money by switching to state farm"
We responded:
"Thank you so much for your kind words, J & S Lutz! We're thrilled to hear that Lynnette was helpful and that you’re pleased with the savings from switching to State Farm. We appreciate your trust and look forward to continuing to serve your insurance needs!"
Profile photo of Codie James

Codie James

April 29, 2026

5  out of  5
rating by Codie James
"I had the pleasure of talking to Lynette Williams today about the opportunity to maybe save my family some money with bundling home and auto. I explained that I am not familiar with insurance or what to shop for and she made me feel so comfortable . I look forward to working with her and it really was so nice to come across someone so nice and honest . I know she is an asset to others as well."
We responded:
"Thank you so much, Codie! We're thrilled to hear that Lynette made you feel comfortable and supported while exploring your insurance options. She truly is a valued member of our team, and we're excited to help your family save with bundling. We look forward to working with you!"
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Deborah Parham

April 28, 2026

5  out of  5
rating by Deborah Parham
"I have great service with Lynnette at State Farm. She has done a lot for me. Very pleased with her work."
We responded:
"Thank you so much, Deborah! We're thrilled to hear that Lynnette provided you with excellent service and was able to assist you effectively. We appreciate your kind words and look forward to continuing to support your insurance needs."
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Lon W

April 24, 2026

5  out of  5
rating by Lon W
"I called at 10 mins till 5 on a Friday and still got professional service. Saved money too."
We responded:
"Thank you, Lon! We’re glad we could assist you promptly and help you save money. Providing professional service, even at the last minute, is our priority. We appreciate your feedback!"
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Jim Barrett

April 11, 2026

5  out of  5
rating by Jim Barrett
"I have been a State Farm policy holder for 59 years, relocated 7 times[7 homes and numerous vehicles]. Lynnette pulled me trough this one and made it my easiest one yet. She is deserving of a 5 star recommendation."
We responded:
"Thank you so much for your kind words and for being a loyal State Farm policyholder for nearly six decades! We're thrilled to hear that Lynnette made your recent move and insurance transition smooth and easy. We'll be sure to pass along your 5-star recommendation to her. If you ever need assistance in the future, we're here to help!"
Profile photo of Bill Fowler

Bill Fowler

April 1, 2026

5  out of  5
rating by Bill Fowler
"Very knowledgeable and professional."
We responded:
"Thank you, Bill! We’re glad to hear you found our service knowledgeable and professional. We appreciate your feedback and look forward to assisting you again in the future!"
Profile photo of Jill Lengel

Jill Lengel

April 1, 2026

5  out of  5
rating by Jill Lengel
"Having a local and personal agent has been so helpful! Lynnette Williams is on top of it! She is always happy to answer questions, solve problems, and help you decide what is best for you. She is trustworthy and has given me peace of mind as I have made insurance choices. Thank you, Lynnette!"
We responded:
"Thank you so much for your kind words, Jill! We're thrilled to hear that Lynnette has been such a helpful and trustworthy guide throughout your insurance decisions. Providing personal, attentive service is our top priority, and your feedback means a lot to us. We appreciate your trust and look forward to continuing to support you!"
Profile photo of Ann Fyall

Ann Fyall

March 31, 2026

5  out of  5
rating by Ann Fyall
"I’ve had the pleasure of working with Lynnette Williams at Joan Heintz State Farm several times, and I can honestly say she is always kind, patient, and incredibly helpful. Every time I call, she takes the time to walk me through everything and helps me problem-solve whatever I’m dealing with—she truly makes the process easy and stress-free.

It’s rare to consistently receive this level of customer service, and I truly appreciate her professionalism and care. Lynnette Williams is an absolute asset, and I’m grateful for her support every time I reach out."
We responded:
"Thank you so much, Ann, for your kind words and thoughtful review! We're thrilled to hear that Lynnette consistently provides you with such exceptional service and support. We truly appreciate your recognition of her professionalism and dedication. It’s our goal to make every experience easy and stress-free, and your feedback means a lot to us. Thanks again for choosing Joan Heintz State Farm!"
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Robert Winecoff

February 18, 2026

1  out of  5
rating by Robert Winecoff
"If I could give a zero, I would! Lynette is by far, the worst in customer service ever and Joan won't return calls! Take your business elsewhere!"
We responded:
"Hello Robert, we’re sorry to hear about your experience and apologize for the frustration this has caused. Providing excellent customer service is very important to us, and we’d like the opportunity to make things right. I will reach out to you directly so I can address your concerns and work toward a resolution. Thank you for your feedback.

"
Profile photo of Kevin Balch

Kevin Balch

January 30, 2026

5  out of  5
rating by Kevin Balch
"Great experience with Makala at Joan Heintz insurance. You think you overpay for insurance (and we probably do) but you are grateful for a smooth experience when you need them. That is exactly what we got with Makala. She was kind, courteous, and informative. She worked after the claim was resolved to ensure everything was taken care of promptly and properly. I couldn’t be more appreciative! Thank you!"
We responded:
"Thank you, Kevin, for sharing your experience! We're glad Makala was able to provide you with the kind, courteous, and thorough service you deserve. We understand how important a smooth claims process is, and we're happy to hear she went above and beyond to make sure everything was handled promptly. We appreciate your trust and kind words!"
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Jason Horton

January 28, 2026

5  out of  5
rating by Jason Horton
"I have been with Joan Heintz State Farm since my mom signed me up as child. I recommend their service simply due to their high level of customer service and satisfaction. Haven is awesome!!!"
We responded:
"Thank you so much for your kind words, Jason! We're thrilled to hear that you've had a positive experience with Joan Heintz State Farm over the years. We'll be sure to pass along your compliments to Haven—she’ll be happy to hear it! We truly appreciate your recommendation and continued trust in us."
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M Livesay

November 21, 2025

5  out of  5
rating by M Livesay
"Joan and her team are amazing and I appreciate Joan for her ability to help her customers understand the right coverages for a competitive price.

Keep doing the good work Joan and team!"
We responded:
"Thank you, M Livesay! I'm happy to hear that you appreciate our team's efforts in providing clarity and competitive pricing. Your support means a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Katy Tkachuk

Katy Tkachuk

October 31, 2025

4  out of  5
rating by Katy Tkachuk
"I give 4 star, because they didn't give me insurance for my business since I haven't had any for the last three years, and 4 star because it's a good price for my personal cars."
We responded:
"Thank you for your feedback! I'm glad you had a positive experience with our office. If there's anything we can do to improve your experience further, please let us know. We're here to assist with any questions or needs you may have!"