State Farm® Insurance Agent Joan Heintz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
J & S Lutz
April 30, 2026
5
out of
5
rating by J & S Lutz
"Lynnette was extremely helpful and we were so pleased to save money by switching to state farm"
We responded:
"Thank you so much for your kind words, J & S Lutz! We're thrilled to hear that Lynnette was helpful and that you’re pleased with the savings from switching to State Farm. We appreciate your trust and look forward to continuing to serve your insurance needs!"
Codie James
April 29, 2026
5
out of
5
rating by Codie James
"I had the pleasure of talking to Lynette Williams today about the opportunity to maybe save my family some money with bundling home and auto. I explained that I am not familiar with insurance or what to shop for and she made me feel so comfortable . I look forward to working with her and it really was so nice to come across someone so nice and honest . I know she is an asset to others as well."
We responded:
"Thank you so much, Codie! We're thrilled to hear that Lynette made you feel comfortable and supported while exploring your insurance options. She truly is a valued member of our team, and we're excited to help your family save with bundling. We look forward to working with you!"
Deborah Parham
April 28, 2026
5
out of
5
rating by Deborah Parham
"I have great service with Lynnette at State Farm. She has done a lot for me. Very pleased with her work."
We responded:
"Thank you so much, Deborah! We're thrilled to hear that Lynnette provided you with excellent service and was able to assist you effectively. We appreciate your kind words and look forward to continuing to support your insurance needs."
Lon W
April 24, 2026
5
out of
5
rating by Lon W
"I called at 10 mins till 5 on a Friday and still got professional service. Saved money too."
We responded:
"Thank you, Lon! We’re glad we could assist you promptly and help you save money. Providing professional service, even at the last minute, is our priority. We appreciate your feedback!"
Jim Barrett
April 11, 2026
5
out of
5
rating by Jim Barrett
"I have been a State Farm policy holder for 59 years, relocated 7 times[7 homes and numerous vehicles]. Lynnette pulled me trough this one and made it my easiest one yet. She is deserving of a 5 star recommendation."
We responded:
"Thank you so much for your kind words and for being a loyal State Farm policyholder for nearly six decades! We're thrilled to hear that Lynnette made your recent move and insurance transition smooth and easy. We'll be sure to pass along your 5-star recommendation to her. If you ever need assistance in the future, we're here to help!"
Bill Fowler
April 1, 2026
5
out of
5
rating by Bill Fowler
"Very knowledgeable and professional."
We responded:
"Thank you, Bill! We’re glad to hear you found our service knowledgeable and professional. We appreciate your feedback and look forward to assisting you again in the future!"
Jill Lengel
April 1, 2026
5
out of
5
rating by Jill Lengel
"Having a local and personal agent has been so helpful! Lynnette Williams is on top of it! She is always happy to answer questions, solve problems, and help you decide what is best for you. She is trustworthy and has given me peace of mind as I have made insurance choices. Thank you, Lynnette!"
We responded:
"Thank you so much for your kind words, Jill! We're thrilled to hear that Lynnette has been such a helpful and trustworthy guide throughout your insurance decisions. Providing personal, attentive service is our top priority, and your feedback means a lot to us. We appreciate your trust and look forward to continuing to support you!"
Ann Fyall
March 31, 2026
5
out of
5
rating by Ann Fyall
"I’ve had the pleasure of working with Lynnette Williams at Joan Heintz State Farm several times, and I can honestly say she is always kind, patient, and incredibly helpful. Every time I call, she takes the time to walk me through everything and helps me problem-solve whatever I’m dealing with—she truly makes the process easy and stress-free. It’s rare to consistently receive this level of customer service, and I truly appreciate her professionalism and care. Lynnette Williams is an absolute asset, and I’m grateful for her support every time I reach out."
We responded:
"Thank you so much, Ann, for your kind words and thoughtful review! We're thrilled to hear that Lynnette consistently provides you with such exceptional service and support. We truly appreciate your recognition of her professionalism and dedication. It’s our goal to make every experience easy and stress-free, and your feedback means a lot to us. Thanks again for choosing Joan Heintz State Farm!"
Robert Winecoff
February 18, 2026
1
out of
5
rating by Robert Winecoff
"If I could give a zero, I would! Lynette is by far, the worst in customer service ever and Joan won't return calls! Take your business elsewhere!"
We responded:
"Hello Robert, we’re sorry to hear about your experience and apologize for the frustration this has caused. Providing excellent customer service is very important to us, and we’d like the opportunity to make things right. I will reach out to you directly so I can address your concerns and work toward a resolution. Thank you for your feedback. "
Kevin Balch
January 30, 2026
5
out of
5
rating by Kevin Balch
"Great experience with Makala at Joan Heintz insurance. You think you overpay for insurance (and we probably do) but you are grateful for a smooth experience when you need them. That is exactly what we got with Makala. She was kind, courteous, and informative. She worked after the claim was resolved to ensure everything was taken care of promptly and properly. I couldn’t be more appreciative! Thank you!"
We responded:
"Thank you, Kevin, for sharing your experience! We're glad Makala was able to provide you with the kind, courteous, and thorough service you deserve. We understand how important a smooth claims process is, and we're happy to hear she went above and beyond to make sure everything was handled promptly. We appreciate your trust and kind words!"
Jason Horton
January 28, 2026
5
out of
5
rating by Jason Horton
"I have been with Joan Heintz State Farm since my mom signed me up as child. I recommend their service simply due to their high level of customer service and satisfaction. Haven is awesome!!!"
We responded:
"Thank you so much for your kind words, Jason! We're thrilled to hear that you've had a positive experience with Joan Heintz State Farm over the years. We'll be sure to pass along your compliments to Haven—she’ll be happy to hear it! We truly appreciate your recommendation and continued trust in us."
M Livesay
November 21, 2025
5
out of
5
rating by M Livesay
"Joan and her team are amazing and I appreciate Joan for her ability to help her customers understand the right coverages for a competitive price. Keep doing the good work Joan and team!"
We responded:
"Thank you, M Livesay! I'm happy to hear that you appreciate our team's efforts in providing clarity and competitive pricing. Your support means a lot to us. Let us know if there's anything else we can assist you with!"
Katy Tkachuk
October 31, 2025
4
out of
5
rating by Katy Tkachuk
"I give 4 star, because they didn't give me insurance for my business since I haven't had any for the last three years, and 4 star because it's a good price for my personal cars."
We responded:
"Thank you for your feedback! I'm glad you had a positive experience with our office. If there's anything we can do to improve your experience further, please let us know. We're here to assist with any questions or needs you may have!"
Stephen Gosnell
October 28, 2025
1
out of
5
rating by Stephen Gosnell
"I’m beyond frustrated and disappointed with this insurance office. After being with this office for over a decade, I bought a new vehicle to replace one that had been totaled. When I asked them to transfer the policy, they made a mistake — something I didn’t find out until after I was in another accident a few months later. Joan completely refused to talk to me or help me fix their mistake. They ignored me through the entire process and obviously are refusing to make it right. Because of their negligence, I ended up losing several thousand dollars that should have been covered. I would go to the office and try to have a meeting to fix this, but I can’t get into their office because it’s not wheelchair accessible. This office does not stand by their customers, and I would never recommend them to anyone. Edit: This response is as disappointing and frustrating as my experience with this office has been. Both I and my lawyer have been told repeatedly by claims that there is nothing else that they can do. They can only provide what the policy was written for. Since the mistake was made at the local office, it is the local agent that will have to fix the issue. The office continues to hide behind that same veil, while refusing to acknowledge the mistake that was made or provide any insight as to how it will be made right. This frustration is increased by the fact that my statute of limitations is only weeks away after which State Farm has no obligation to provide any more compensation from the accident."
We responded:
"Thank you for sharing your feedback. We sincerely regret the frustration and disappointment you’ve experienced. Please understand that because your claim is currently being handled with attorney representation, our ability to assist directly is limited. We encourage you and your attorney to continue working with the claims department to resolve the matter. We also want to apologize for any inconvenience caused by our office accessibility and communication challenges. Your concerns are important to us, and we are committed to improving our services. If there’s anything we can do within our capacity to support you, please don’t hesitate to reach out. "
Jeffrey Flynn
September 28, 2025
5
out of
5
rating by Jeffrey Flynn
"Haven has been my contact since I chose this area in 2022. She is always professional, knowledgeable, kind, and quick with her service. Highly recommend!"
We responded:
"Thank you for your review, Jeffrey! I'm glad to hear that Haven has been providing you with professional and knowledgeable service. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Kevin Sorrows
August 1, 2025
5
out of
5
rating by Kevin Sorrows
"Joan and her team have been so helpful to me over the last few months. Makala has helped me transition through some situations over the last 6 months that would have been very difficult if not for her expert advice and hard work. It’s clear that the employees at Joan Heinz put the needs of their customers above all else. I would recommend them to anyone looking for insurance or that has complex life situations and just needs help. Thank you guys so much for everything you have done for me!"
We responded:
"Thank you, Kevin! I'm so happy to hear that our team, especially Makala, have been able to support you through challenging times. We truly prioritize our customers' needs and are grateful for your recommendation. If there's anything else we can assist you with, just let us know!"
Alan Krauss
July 31, 2025
5
out of
5
rating by Alan Krauss
"We had needed assistance with filing a windshield replacement claim and had questions about requesting original factory glass vs. after-market material. Makala was extremely helpful, researched several resources within State Farm as well as with authorized installers to get us answers and then assisted with directly filing our claim. We have always been please with the service at Joan Heintz’s State Farm Insurance agency… but Makala went above and beyond. She is truly, a valued asset and representative for this office. Thank you, Makala!"
We responded:
"Thank you, Alan! I'm happy to hear that Makala provided such excellent assistance with your windshield replacement claim. She truly is a valued member of our team, and we're grateful for your kind words about her efforts. We appreciate your continued trust in our office. Let us know if there's anything else we can do for you!"
Michael Powell
July 25, 2025
5
out of
5
rating by Michael Powell
"Ryan is patient, and Respond quickly to calls and texts. He is very professional."
We responded:
"Thank you for your review, Michael! I'm happy to hear that Ryan provided you with such professional and responsive service. Our team is dedicated to ensuring a positive experience for our customers. Let us know if there's anything else we can assist you with!"
Ataman Atamanyuk
July 24, 2025
5
out of
5
rating by Ataman Atamanyuk
"Super customer service Quick response Quick service Professional service One hour and insurance active highly recommend Thank you The best service THANK YOU THANK YOU THANK YOU!!!"
We responded:
"Thank you so much, Ataman! I'm really happy to know you had such a positive experience with our team. We always aim to provide quick and professional service, and it's great to hear we met your expectations. If you ever need anything else, feel free to reach out!"
Kendall Harvey
July 24, 2025
5
out of
5
rating by Kendall Harvey
"Makala was so helpful with my new driver information!!"
We responded:
"Thank you for your review, Kendall! I'm happy to hear that Makala was able to assist you with your new driver information. Our team is always here to help with your insurance needs. Let us know if there's anything else we can do for you!"
Maureen Collins
July 24, 2025
5
out of
5
rating by Maureen Collins
"Malala was extremely helpful today when I was setting up my claim. She volunteered to assist me with getting pictures of the vehicle uploaded to the claims site & followed up when each action was completed!!"
We responded:
"Thank you for your review, Maureen! I'm happy to hear that Malala was able to assist you with your claim and ensure everything was handled smoothly. We appreciate your feedback and are always here to help with any future needs!"
Claire Crosby
July 24, 2025
5
out of
5
rating by Claire Crosby
"Haven was so helpful for my insurance questions I had would highly recommend her! She is very intentional and you can tell she really cares about her clients. Give her a call to quote your insurance!"
We responded:
"Thank you for your review, Claire! I'm happy to hear that Haven was able to assist you with your insurance questions. Her dedication to providing excellent service is truly appreciated. If you need anything else, feel free to reach out anytime!"
Mike Riffenburg
July 23, 2025
5
out of
5
rating by Mike Riffenburg
"She did a great job of answering our questions and comparing coverages."
We responded:
"Thank you so much, Mike, for your kind words and 5-star review! We're glad to hear that we could help answer your questions and compare coverages effectively. We appreciate your support!"
Josh Morrisette
July 21, 2025
5
out of
5
rating by Josh Morrisette
"Provided great service! Strongly recommended!"
We responded:
"Thank you for your review, Josh! I'm happy you found our service to be great and appreciate your strong recommendation. If you ever need assistance or have questions, feel free to reach out. Thanks for choosing us!"
Shannon Payne
July 17, 2025
5
out of
5
rating by Shannon Payne
"I called State Farm today with a few questions about my claim, and Makala was incredibly helpful and informative. She went above and beyond by also sending me additional information through text, which made everything even more convenient. Thanks to her assistance, the process was smooth and easy. Thank you, Makala"
We responded:
"Thank you for your review, Shannon! I'm happy to hear that Makala was able to provide such helpful and informative service. It's great to know that she made the process smooth and easy for you. If you have any more questions or need further assistance, feel free to reach out anytime!"